Sabre Software Terms and Conditions
Database Backup and Data Integrity
1. Mandatory Backup Requirement
Before any Sabre technician performs work on a client’s computer, a complete backup of the client’s database must be created and uploaded to Sabre’s cloud backup service. This requirement ensures data integrity and minimizes the risk of data loss. If a database is already corrupt or becomes corrupt during a support session, the backup process may not be possible.
2. Database Corruption and Recovery
Addressing database corruption is a time-intensive process and may not always be immediately resolvable, especially if the client has not maintained regular backups. In cases where recovery is not feasible, Sabre technicians may need to rebuild a new database to retrieve any salvageable data. Clients acknowledge that database repair efforts are subject to the availability of viable data.
Software Support Plan
3. Eligibility for Support Services
Sabre provides software support exclusively for clients using Sabre software under an active service plan. Clients utilizing ZKTeco software may also enroll in a Sabre service plan or request ad hoc support. However, ad hoc support is not available to clients using Sabre software—these clients must have an active service plan to receive assistance.
Remote Desktop Off-Site Support Disclaimer
4. Scope of Remote Support
This remote/off-site desktop support agreement is entered into between Sabre and the client upon request or acceptance of a remote support session. By proceeding with remote support, the client assumes full responsibility for any changes made to their system settings, desktop content, or Sabre software configuration.
5. Privacy and Data Security
o Sabre does not assume responsibility for the viewing, linking, or operation of any client software, nor for any system malfunctions occurring during or after the remote session.
o To ensure privacy, clients should close any applications displaying personal or confidential information before initiating a remote session.
o Clients are encouraged to remain present during the entire remote session to oversee all actions taken.
6. Client Data Responsibility
o The client is responsible for maintaining regular data backups.
o Sabre is not liable for any data loss occurring before, during, or after a remote support session.
o Clients requiring assistance with setting up a backup procedure may contact Sabre for guidance.
7. Session Monitoring and Security
o All remote support calls are logged and recorded in Sabre’s CRM system for tracking and follow-up.
o Sabre technicians exercise due care when accessing a client’s system but cannot guarantee that remote support will resolve all technical issues.
o On-site support may be required in certain cases, and standard charges will apply as per Sabre’s support pricing.
8. Third-Party Software and Tools
o Consultants may need to download additional tools to assist with troubleshooting.
o All Sabre consultants have signed a Non-Disclosure Agreement (NDA), ensuring the confidentiality and security of client information.
o By agreeing to a remote session, the client grants Sabre permission to access the following sites (if required):
§ Remote Access Programs:
§ Third-Party Sites:
o All files downloaded from these sites have been verified as trusted and secure. However, clients must ensure they have an up-to-date antivirus program running during the remote session.
Payment and Software Deactivation
9. Non-Payment and Software Deactivation
o If a client defaults on payment of any outstanding invoices, Sabre reserves the right to deactivate their software until payment is received in full.
o Reactivation of software will only occur once the outstanding balance has been settled.
o Clients are encouraged to ensure timely payments to avoid service disruptions.
