Hardware Warranty Policy

Warranty

BVIGILANT SECURITY MART HARDWARE WARRANTY POLICY

Who is covered by the warranty?

bVigilant Security Mart provides a two (2) years product hardware Limited Warranty to purchasers of bVigilant Security Mart

products, which entails all Green Label, T&A and Access Control standard lines, Entrance Control including

Parking Barriers, Metal Detectors and small readers. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies.

bVigilant Security Mart warranties begin on the commercial invoice date. All warranty claims must be submitted before the expiration of the warranty term. This warranty is non-transferable.

What's covered by the warranty?

This warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined two years period of time from the date of purchase by the first end-user. Under this warranty, bVigilant Security Mart will repair or replace, at its option, any unit that fails to perform according to bVigilant Security Mart’s published specifications during the warranty period.

What's not covered by the warranty?

The warranty does not cover software or damage to the product caused by modification, alteration, misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized bVigilant Security Mart Service Centre. This warranty also excludes any damage to the product caused by circumstances outside of bVigilant Security Mart’s control, such as, but not limited to, lightning or fluctuation in electrical power.

 

Acquiring warranty service & how to submit an RMA.

Should the product prove to be defective within the warranty period, return the product, as described in the RMA procedures that follow, and bVigilant Security Mart will, at its option, repair or replace the product, to whatever extent bVigilant Security Mart deems necessary to restore the product to proper operating condition, without any charge to you.

If you purchased the product from an Authorized bVigilant Security Mart’s Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact bVigilant Security Mart, on your behalf, to arrange for the unit to be serviced.

If you purchased the product directly from bVigilant Security Mart or have been instructed by your Reseller to bVigilant Security Mart directly, go to the RMA & warrantee tab at www. https://securitymart.co.za/ and follow the steps indicated. Please download the RMA Form / Return Form and send through the form you will find in the web. You will be provided with a reference number within 72 hours.

Upon shipping, please ensure to attach the document on the exterior of the parcel and to clearly indicate the reference number. Failure in obtaining an RMA number before shipping to the repair facility or not attaching the RMA form for your product, will delay the processing of your repair and may create additional costs.

For your protection, we recommend you ensure any equipment being sent to bVigilant Security Mart. Place the product in its original packaging with a copy of your original invoice and the RMA form and ship the product prepaid to the appropriate address.

©Copyright 2019. bVIGILANT SECURITY MART.  bVigilant Security Mart is a registered trademark. It is not allowed to publicize these files all confidential message. It is prohibited to use any information in these files in any possible form (including but not limited to partially or fully leaking, copying, or distributing). bVigilant Security Mart assumes no responsibility regarding all non- bVigilant Security Mart brands information. All rights reserved.

bVigilant Security Mart - VAT: ???????? – Richard Hall (CEO Mshtarii Investments) +27 76 208 0478 richard@mshtarii.com

 

Warranty Free Shipping Period

  1. If a product is received defective upon receipt, bVigilant Security Mart will exchange the product free of charge and assume all the shipping costs bVigilant Security Mart must be notified within thirty (30) days of receiving the defective product and the product must be returned within forty-five (45) days of receipt.
  2. All accessories, such as cards, tags, cables, locks and power supplies are covered during the maximum one (1) month Warranty Free Shipping Period, for any defective orders the purchaser may have received. These accessories are not covered by this Warranty for the rest of the term.

Terms of rest of 2 Year Warranty

  1. The Warranty covers the following expendable/spare parts and services:
  2. Motherboards
  3. Standard Displays

iii. Communication Boards

  1. Sensor Modules
  2. Labour fee
  3. Return Shipping cost
  4. The Warranty does not cover the following expendable/spare parts and services:
  5. Keypads
  6. Lens of Biometric Modules

iii. Unauthorized firmware upgrades

  1. Touch Screen Displays
  2. Casing
  3. Testing time for non-defective products
  4. This Limited Warranty does not extend to any Product that has been damaged or rendered defective:
  5. as a result of accident, misuse, or abuse (e.g. impacts, vandalism, short circuit…).
  6. as a result of an act of God (e.g. floods, fire…).

iii. is not properly identified with its serial number.

  1. by operation outside the usage parameters stated in the Product's User's Guide.
  2. by the use of parts not manufactured or sold by ZKTeco Europe.
  3. by unauthorized modification and/or manipulation of the Product (both hardware and firmware).

vii. by the ordinary everyday handling and use of the product’s functions, i.e. function buttons, cable connections, display, biometric sensors and RFID modules.

viii. bVigilant Security Mart is not responsible for damage to or loss of any programs or data.

  1. Any defective product requiring repair that is covered by the 2-year Warranty but is damaged and rendered defective according to the above-mentioned circumstances, will be repaired free of charge by bVigilant Security Mart, but all replaced parts and shipping costs will be charged to the purchaser.
  2. This warranty excludes any and all shipping costs.
  3. Purchaser has the right of request a previous budget before repairing. bVigilant Security Mart will notify within seven (7) days after receiving the defective product. Budget rejection may incur in a charge of R???
  4. All exchanged Products/Spare parts replaced under this warranty will become the property of bVigilant Security Mart. Personal data will be automatically deleted, and hardware will be properly recycled according to South African legislation.
  5. This Limited Warranty extends only to Products purchased directly from bVigilant Security Mart in South Africa.

©Copyright 2019. bVigilant Security Mart. bVigilant Security Mart is a registered trademark. It is not allowed to publicize these files all confidential message. It is prohibited to use any information in these files in any possible form (including but not limited to partially or fully leaking, copying, or distributing). bVigilant Security Mart assumes no responsibility regarding all non- bVigilant Security Mart brands information. All rights reserved.

bVigilant Security Mart - VAT: ???????? – Richard Hall (CEO Mshtarii Investments) +27 76 208 0478 richard@mshtarii.com

 

  1. Maximum Repair time will be thirty (30) days as standard since reception date. This period may be reduced or increased depending on the workload and availability of spare parts. While repairing, bVigilant Security Mart is not responsible of any kind of refund as a result of damage or inconveniences caused by the period the equipment is out of service.
  2. All repaired devices have three (3) months warranty from RMA invoice date.
  3. bVigilant Security Mart reserves the right to quote the storage costs from the thirty-first (31) day after RMA invoice date. The cost per storage day R???

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, BVIGILANT SECURITY MART MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BVIGILANT SECURITY MART EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THE EXPRESS LIMITED WARRANTY.

©Copyright 2019. bVigilant Security Mart., bVigilant Security Mart is a registered trademark. It is not allowed to publicize these files all confidential message. It is prohibited to use any information in these files in any possible form (including but not limited to partially or fully leaking, copying, or distributing). ZKTeco assumes no responsibility regarding all non- bVigilant Security Mart brands information. All rights reserved.

Out of Warranty Products

Any defective product requiring repair that is not covered by the 2-year Warranty can be repaired by bVigilant Security Mart, with all costs of the repair, replacement of expendable/spare parts and any shipping costs charged to the purchaser.

Extendable Warranty

bVigilant Security Mart offers the possibility of an extended period of Limited Warranty for all its terminals and standalone readers upon request. Such Warranty is obtainable by the re-negotiation of price and volume of product purchased from bVigilant Security Mart.

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*Contact bVigilant Security Mart for geographic restrictions, proof-of-purchase requirements, response time commitments, and other specific on-site service requirements.