Are You Choosing A Security System For Your Business? Here’s What To Ask Your Provider
- Security News South Africa
- 12 Apr, 2021
Businesses the world over lose billions every year due to theft, fraud, burglary, identity fraud, forgery etc. In order to prevent or drastically cut down on one or all of these, you need to invest in a robust business security system. It needs to be capable of protecting your employees, assets and property. Sadly, not all business security providers are created equal. The level of support, service and security you receive differs from business to business. When selecting a business security system or provider, it is imperative you ask some key questions. The system you choose needs to be able to handle multiple threats, must be easily accessible, highly reliable and needs to meet your specific requirements.
We’ve compiled a list of 6 questions to ask a potential provider before investing in a system, along with a few valuable tips and insights.
1. How long has your company been in business?
Don’t be fooled by companies that promise the world but don’t know exactly what it takes to keep your business safe. Asking your potential provider how long they have been in business will give you a clear understanding of just how reputable they are. Do your research. Search the web for information, ask them for references and proceed to choose an experienced provider. Steer clear of companies that have no online info or an abundance of consumer complaints. Sabre Security Mart is a family run business founded back in 1996. We have 25 years of experience and have grown to be a leading service provider of biometric access control, time and attendance and payroll solutions to government, municipalities, parastatals, businessess and individuals in and outside South Africa. We have worked on projects for Ushaka Marine World and Sun Casinos among others.
2. Are your business security technicians trained and certified?
Companies with trained and certified technicians have a full understanding of installing and managing your security system. Telling you about, or producing their certifications demonstrates that their technicians understand how to install and manage security systems. Experience and expertise in their particular field is invaluable and professionals can provide just that. Sabre is involved in the following:
- Partner of Computer Aid International for refurbished computer laboratories, installations, repair/replace/insurance policies and training.
- Skills transfer and training for young men and women in IT Biometric access control and time and attendance fields.
3. How much will a security system cost me?
Before installing your business security system, make sure you have a clear idea of the costs involved. These systems are a huge investment and are often quite expensive so costs are a big factor. If prices are not readily available on their website, ask for an estimate in writing or get quotes from a few other companies and compare them. They should be able to offer a no-obligation free quote. If not, look elsewhere. It wouldn’t hurt to ask if they offer payment plans as well. Costs would also depend on your unique requirements but most providers and installers should have basic packages that meet most security needs.
4. Do you offer basic security system packages and what is included?
Many providers out there should have basic packages designed to meet most security needs. Ask them to explain exactly what will be provided and how much it will cost. Be sure to read the fine print and be on the look-out for any hidden costs. A business package could include some or more of the following:
- Installation & maintenance
- No contracts or short-term contracts with an option to cancel at any time.
- An option to personalise or upgrade your package
- A warrantee or guarantee
5. Does your company have industry-specific experience, services and products?
Specific industries require their own unique security needs. A tech company for example may not require the same equipment that a food storage company may. Many basic business security systems share similar characteristics so be sure to find out if the provider you intend purchasing from can supply you with the right system and services for your niche.
6. Can you provide references or can I speak with one of your current business security system clients?
Reputable business security system providers will have past or current clients that can verify and back-up company claims. Don’t be shy to ask for references and always do your research on the company before purchasing their products or using their services.
While we think these are some of the most important questions to ask, there are some notable mentions:
- What brands of security equipment does your company offer? Technology is always evolving. Be sure that the company you choose provides up-to-date, high-tech equipment. Research the brands they use and see if they have had any reports of defects etc.
- Can your business security systems be customised? Choose a company that is willing to design a system that meets your business needs. You don’t want to end up paying for something you don’t need.
- How do I get hold of your support personnel? Your chosen provider should have options to contact their support personnel should you require help or have questions. Live chat and email are great access channels. Many of us don’t have the time to wait on the phone when calling a call centre.
- Does your company deliver full integration? Opting for a company that offers full integration will ensure you have single provider support for any issues you may encounter. This can include consultation, maintenance and upgrading.
Installing or upgrading a security system requires much research and consideration. If you’re unsure of what system meets the needs of your facility, ask the experts. Sabre Security Mart has a well-established national sales team backed up with installers, resellers and product service centres around South Africa. Become one of the thousands who trust Sabre for their home or business security system needs.
Business photo created by creativeart - www.freepik.com